Refund policy

Returns

You may return your FlameMist within 30 days of delivery for a full refund of the purchase price. To be eligible, the item should be returned in its original packaging with all included accessories (USB Type-C cable and user manual).

How to start a return

Email us at salinfakir9@gmail.com with your order number and the reason for the return. We'll reply within one business day with return instructions and an address.

Refunds

Once your return arrives and is inspected, we'll email you to confirm. Approved refunds are issued to the original payment method within 10 business days. Depending on your bank or card issuer, it can take an additional 5-10 business days for the credit to appear on your statement.

Original shipping charges, where applicable, are not refunded. Return shipping is the customer's responsibility unless the item arrived damaged or defective.

Damaged or defective items

If your diffuser arrives damaged, or stops working out of the box, contact us within 30 days of delivery and we'll replace it or refund you in full — your choice, at no cost to you. Please include a photo of the issue so we can resolve it quickly.

Exchanges

Want the other finish? Email us within 30 days of delivery and we'll arrange an exchange between Matte Black and White, subject to availability.

Items that cannot be returned

For hygiene and safety reasons we cannot accept returns of items that have been damaged through misuse, disassembled, or used with substances other than water and compatible aromatherapy oils as described in the user manual.

Questions

Email salinfakir9@gmail.com and we'll answer within one business day.